Selvan Trader
Privacy Policy
How information is handled when you browse our website or contact our team.
Last updated: 22 October 2026
About this policy
This policy applies to this website and enquiries made to our store through the contact options shown here. We use information to respond to questions, help with product enquiries, arrange requested orders or delivery, and maintain the website.
Information you choose to share
When you contact us by WhatsApp, phone or email, you may share your name, contact details, messages, product choices and delivery information. Please share only what is needed for your enquiry. The website does not have an online payment checkout or collect payment-card details.
Website visits and analytics
We use first-party analytics to understand visits, pages viewed, product interest and clicks on WhatsApp links. Records include a pseudonymous visitor identifier, visit identifier, page path, product identifier where relevant, broad device type, referring website hostname and event time. Our website analytics do not store raw IP addresses, full browser user-agent strings, search terms or WhatsApp message contents. Hosting and third-party services may process connection information in their own service or security logs.
Cookies and your browser choices
The website uses session and security cookies to support normal operation. A first-party visitor cookie can remain in your browser for up to 180 days and is renewed when you return. It helps estimate unique visitors; separate devices or cleared cookies may count separately. A new visit is counted after 30 minutes of inactivity. Our first-party analytics skip browsers that send Do Not Track or Global Privacy Control signals. You can manage or delete cookies in your browser; blocking cookies may affect some website functions.
Services used by this website
Our hosting and product-catalog services help deliver the website and current product information. Pusher supports live product updates, Google Maps displays our location, and WhatsApp handles conversations opened through WhatsApp links. Loading these services or following an external link may share connection information, such as your IP address and browser details, with the relevant provider. Providers may process information outside Sri Lanka and apply their own privacy policies. Opening a WhatsApp link prepares a message; it does not send the message automatically.
How information is used and shared
Information is used to respond to your requests, provide the service you ask for, maintain security and understand website use. Relevant information may be shared with hosting, communications or delivery providers when needed to carry out your request, or where disclosure is required by law. This website does not sell visitor information or use advertising trackers.
Keeping information
The visitor cookie expires after up to 180 days unless renewed. Website analytics records are retained for ongoing reporting until removed by the store administrator. Enquiry and order-related records may be kept as needed to handle your request, support the transaction, resolve issues and meet applicable record-keeping obligations. Third-party providers manage their own retention periods.
Security and privacy requests
We take reasonable steps to limit access to information and protect the website. No internet transmission or storage method is completely secure. You can contact us with questions about your information or to request access, correction or deletion. We may need to verify your identity and consider any records that must be retained before completing a request.
Updates to this policy
We may update this policy when the website, its services or our information practices change. The latest version and update date appear on this page. You can return here using the Privacy Policy link in the footer.
Privacy questions
For questions about this policy or your personal information, please contact our store using the details below.